Frequently Asked Questions

Questions and Comments

Submit a question or comment (return to top)
All of our contact information can be found on our contact page or by filling out our form.

Find Equipment and Packages

Browse our catalog (return to top)
Browse all of our listings by product categories: http://www.usedphones.com/AboutUs.aspx?t=1. You may also use the "product quick links" navigation menu on the left side of every page.

Search our site (return to top)
Whether you are searching for a particular product or a technician, visit http://www.usedphones.com/Search.aspx. If you are interested in listing yourself as a technician, learn more about our platinum program

Complete packages (return to top)
Browse our extensive list of phone systems packages on our phone systems page: http://www.usedphones.com/Shop.aspx?t=1. We offer new and used packages, and will even build you a custom package!

Submit a request (return to top)
Contact us by department by visiting our contact information page: http://www.usedphones.com/AboutUs.aspxt=1. We try our best to respond to all e-mails within one business day. You may also call us toll free at 800-766-3425.

Orders

How to order (return to top)
Coming soon...

Payment Options (return to top)
We accept all major credit cards for internet orders. We also accept COD's on phone orders. All prices are subject to change without notice.

Shipping information (return to top)
usedphones.com ships via UPS only. No PO Boxes. All destinations require a physical address. All internet orders come with free ground shipping. If you would like to change your shipping options, after placing your order you can call us toll free at 800-766-3425 to change your shipping method.

Accounts

New customers (return to top)
Register free on our site at http://www.usedphones.com/Security.aspx?t=1. Payment information is not necessary upon registering.

Account information (return to top)
You can verify your account information at http://www.usedphones.com/Account.aspx.

Edit my profile (return to top)
If you would like to change any of your account information, simply it on your personal account page: http://www.usedphones.com/Account.aspx.

Order History (return to top)
If you are logged in, you may view your order history on our account page, or by visiting http://www.usedphones.com/Account.aspx?t=1.

Technical Support

Purchase technical support (return to top)
www.usedphones.com offers expert technical support from our knowledgeable staff. With 140 years of combined experience and over 55 certifications, we are just a call away. Our charge is $35 for 15 minutes and a one time $25 set up fee. Or get free tech support by signing up for our platinum or gold memberships!

Become a gold, silver, or platinum member (return to top)
Subscribe on our signup page, found at http://www.usedphones.com/Services.aspx

Repairs & Returns

Return policy and RMA information (return to top)
Download our advanced replacement and return policy form in Microsoft Word (DOC) or Adobe Acrobat (PDF) format.

Repairs (return to top)
We will repair any phone for $39.95. Find more information on our repair page: http://www.usedphones.com/Repair.aspx