Customer Service
- Shipping & Delivery
- Returns, Replacements & Warranties
- Phone Repair
- Ordering
- Payment
- Pricing & Promotion
- Viewing Orders
- Updating Account Information
- Forgot Your Password
- Privacy & Security
- Downloadable Forms
- Shipping & Delivery
- Usedphones.com offers shipping through UPS and USPS Internationally. Orders are generally shipped out within one business day after the order is placed. Delivery time is based on the shipments destination (Usedphones.com is a California-based company). Usedphones.com offers FREE Ground Shipping & Handling on Online orders Only. Bargain Bin & Phone Repair orders are not shipped for free since the prices are already at rock bottom. Phone-In orders and orders placed with outside sites (E-Bay, Amazon, Etc.) are not shipped for free as well. In addition we charge a flat $9 handling fee on all Phone-In Orders and Phone Repairs. If you would like us to use your UPS account that can be done, but the UPS account must be verified prior to shipping which could delay your shipment a day or two. If a faster delivery time is desired, a shipping fee will be incurred. For faster delivery, choose expedited shipping during Checkout and any additional costs will be applied to the shopping cart. Usedphones.com does not guarantee that your order will be shipped the same day it is ordered. Please read our terms and conditions. Usedphones.com is not affiliated with UPS or USPS and cannot guarantee delivery from any outside sources. Usedphones.com provides insurance on all items shipped, whether the shipping is free or not and when we use a customer's account number. The reason we do this is because the equipment is our responsibility until the customer takes possession of the equipment. Usedphones.com will assist customer in filing a claim on any damaged equipment. In our many years of experience UPS and USPS are extremely successful in delivering our products promptly and securely. We pride ourselves on having your product being delivered in a new box, securely packed, and appearing brand new. We shrink wrap all phones.
- Returns, Replacements & Warranties
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All equipment, unless otherwise stated comes with a 1 (one) year standard warranty. Returns, Replacements & Warranties must be authorized via phone or an email with a customer service specialist. Please call a customer service specialist at 800.766.3425 or cs@usedphones.com. Equipment sent back must accompanied with an RMA number. When equipment is non-functioning a technician will assist the customer over the phone to determine if the problem can be rectified without sending the equipment in for a warranty repair. It has been our experience that many times the solution is simple and can be resolved in a few minutes over the phone.
Usedphones.com offers Advance Replacements within the first 30 days after the purchase date. An Advance Replacement is when the customer will be sent out a piece of equipment at no charge prior to returning the original purchase. This process assists the customer with a faster solution then having to wait on receiving back equipment sent in for warranty repair. An Advance Replacement form must be filled out by the customer prior to the equipment being shipped. The form requires a credit card number and authorization to charge that same credit card in case the equipment is not returned. Usedphones.com provides ample time for the equipment to be returned. Replacement items/parts will be delivered to you within 3-5 business days. Usedphones.com cannot guarantee that an item will be in stock for an Advance Replacement or that the shipping company will deliver the product on time.
Usedphones.com will only accept returns, less all shipping charges, within the first 15 days after the purchase date. The equipment must be in the exact condition as when shipped. A 25% Restocking Fee will be applied to all returns because if an item doesn't work we will rectify the issue and make certain the customer has working equipment. Usedphones.com is not responsible for any return or original shipping fees.
- Phone Repair
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If you send in phone equipment for repairs, and the repairs have been completed but you have not supplied payment information, please call or fax the Accounting Department at 800.766.3425 or fax 800.720.1172 or email cs@usedphones.com. Once your payment is received we can ship your repairs back to your company. If your company is already set up with Net Terms we will automatically ship the phones back once the items have been completed. Please note that we CANNOT store customer equipment in our warehouse. We will NOT hold repaired equipment for longer than 30 days from the date we first contact you for payment information. If we do not receive payment for the completed repairs by 30 days from the first date we began contacting you, we will consider the equipment has been abandoned. We make every effort to contact customers, by phone, email, fax and mail. Please note that due to the low price of repairs we do not offer free shipping for any repair. Coupons are only valid at time of purchase. Coupons must be included in the box with items to be repaired.
Ordering
- Orders can be placed through our website or by calling our sales department. If you have questions about a certain product, or are in need of assistance, please call one of our qualified Sales Representatives at (800) 766-3425. To order through our website, simply choose the items you wish to purchase, add them to your Shopping Cart and complete the one page order form at Checkout.
- Payment
- Payments accepted are Visa, Mastercard, American Express, Discover, Google Checkout & Paypal. If your company is set up to pay by net terms with a purchase order or by check your order should be placed through our sales department at 800.766.3425.
- Pricing & Promotions
- Any Discount Code received should be entered at Checkout for proper reductions in your shopping cart. Promotions vary each day. We offer customers weekly discounts via email and offer continual savings through our Bargain Bin. We will beat any advertised price. If you find an item on our site that you would like to purchase and you find it somewhere else at a lesser cost, we will match their price and give you an additional 10% off. Of course we trust you, but we do need proof of the other prices found.
- Viewing Orders
- To view all web and repair orders online, select My Account, login with your username and password and click on My Orders.
- Updating Account Information
- To update your account information, select My Account, login with your username and password and click on Account Information.
- Forgot Your Password
- Click on forgot password in the log-in section. Enter your email and the system will automatically send the password to the email address stored on your account. If you forgot your email please email our IT Department at web_support@usedphones.com.
- Privacy & Security
- Usedphones.com takes great care in securing your private information. We do not distribute your contact information to any outside entities. The information you provide is solely for the purpose of conducting business with Usedphones.com. Online transactions are processed through Authorize.net, a leading provider of payment gateway services.
- Downloadable Forms
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- Advance Replacement Form (Rev 09.12) Download Form
- Credit Card Authorization Form (Rev 09.12) Download Form
- Lifetime Warranty Information (Rev 09.12) Download Form
- Credit Application (Rev 01.11) Download Form
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